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The future of AI Driven customer support starts here
Meet HelpJam
Deliver exceptional customer support using our AI Platform
HelpJam is a complete customer support platform, specially designed and crafted to meet the needs of small to medium-sized businesses. We provide the tools to handle all your customer support as your business grows. Engage customers with live conversations, train your AI Chatbot in minutes, publish help articles under your own domain, and embed a chat widget on your website. Everything is included in a simple plan with no hidden fees.
Help Desk
Simple for Teams and Delightful for Customers
Enjoy a Help Desk that blends efficiency with ease, making customer interactions smooth and satisfying for both your team and clients.
AI Chatbot
Create your AI Chatbot in seconds
Try creating your AI Chatbot right now! Simply provide a link to your sitemap file, and you'll have a fully trained AI Chatbot using your data in just a few minutes.
Knowledge Base
Beautiful, Multilingual and Fully Customizable
Create and manage unlimited articles and categories with multilingual support, custom domains, and AI-generated content — all from one powerful platform.
Chatbox
Live Chat, AI Chat, and Easy to Integrate
Seamlessly connect with customers through live and AI chat, alongside with searchable knowledge base articles — all from a widget you can style to match your brand.
Scalable, API and Analytics Driven
Invite your colleagues and start collaborating. Leverage our API and webhooks for deeper integration, and track every step of your success with our advanced analytics.
Try our features
We take pride in our features
Try them out for free — no credit card required!
Start Free TrialCreate your AI Chatbot in seconds
Try creating your AI Chatbot right now! Simply provide a link to your sitemap file, and you'll have a fully trained AI Chatbot using your data in just a few minutes.
Log in our demo environment
Log in to our demo environment to fully explore the dashboard and try out all the features at your convenience. Experience the power and simplicity of our tools firsthand.
See our demo knowledge base in action
See how your knowledge base will look in action by visiting our demo knowledge base. Explore how your content will appear and test the search experience firsthand.
Help Desk 
Learn more about our Help Desk →
Simple, powerful, and hassle-free conversations for the best customer support experience
AI Tools to Improve Your Workflow
Summarize conversations, generate replies, proofread, expand or shorten responses, and retrain your AI chatbot by extracting key points from each interaction. These tools are designed to enhance your customer support flow, with even more features on the way.
Unified Inbox & Team Collaboration
Connect with your customers in real-time, assign, label, and resolve conversations with ease, and use saved replies for quick, consistent responses across your team.
Track and Improve with Real-Time Analytics
Analyze conversations, resolutions, and response times to help your team stay proactive and responsive to customer needs.
Know Your Customers Better — All in one place
View important customer informations, review past conversations, and add custom attributes to manage conversations effectively. Organize your contacts, add new ones easily, and start conversations to offer proactive support.
Email Integration for Authentic and Complete Support
Send customer-facing emails directly from your domain to enhance deliverability and authenticity. Forward support emails to your unique inbound email address for automatic conversation creation, ensuring you never miss an important customer question.
AI Chatbot 
Learn more about our AI Chatbot →
Your AI Chatbot, Your Data — Ready in Seconds, No Code Needed
Help Your Customers At Anytime — No More Support Burden
Summarize conversations, generate replies, proofread, expand or shorten responses, and retrain your AI chatbot by extracting key points from each interaction. These tools are designed to enhance your customer support flow, with even more features on the way.
Self-Learning AI Chatbot Experience
Train your AI chatbot using knowledge bases, PDFs, and web pages, automatically indexing articles to stay up-to-date and deliver accurate responses.
Customize Your AI Chatbot to Fit Your Needs
Bring your own key, change GPT versions, and customize prompts, temperature, and rate limits to create an AI chatbot designed for your support needs.
Seamless Conversation Handoff for a Human Touch
Your customers can easily switch from AI to human support, allowing them to connect with a real person for more complex issues. Train your AI Chatbot with missing information to make it smarter and more effective.
Analyze Conversations to Improve Overall AI Support Experience
View AI conversations to understand what your customers are asking, continuously improving your chatbot’s responses and enhancing the overall support experience.
Knowledge Base 
Learn more about our Knowledge Base →
Your Next-Level, Customizable, Multilingual Knowledge Base — And It Looks Amazing Too!
Meet your AI Copilot: Experience Next-Level Writing
Work alongside your AI copilot as it helps craft your articles effortlessly. It continues writing until your next sentence and lets you create, translate, or rephrase entire pieces. With HelpJam, content creation becomes an enjoyable process.
Unlimited Content with Multilingual Knowledge Base
We will never monetize the number of articles or categories you can create! Enjoy unlimited articles and categories, and translate them into multiple languages to support customers in their preferred language.
Custom Domain and Branding for a Professional Touch
Create a stunning knowledge base that aligns with your brand’s identity. Connect your custom domain to make it an extension of your application. Customize every detail to provide a seamless experience for your customers.
Private Knowledge Base and Hassle-Free File Uploads
Create a private knowledge base for internal projects or sensitive information. Easily upload images, videos, and attachments directly through the editor. Stay tuned—more private knowledge base enhancements are on the way!
Track Performance with Advanced Analytics
Access detailed analytics to evaluate your knowledge base performance and customer interactions, helping you optimize your content strategy. HelpJam identifies what your customers are searching for and highlights gaps to guide new content creation.
Chatbox 
Learn more about our Chatbox →
Live Chat, AI Chat, and Knowledge Base — All in One Widget, Perfectly Integrated with Your Data
Fully Customizable Chatbox for your Brand
You decide whether to display Live Chat, AI Chat, or the Knowledge Base in your chatbox. Customize its appearance to match your brand identity—it looks great on both web and mobile. Let your customers reach you anytime, anywhere!
Collect User Details in Real-Time
Based on your preferences, HelpJam collects key information like location and browser details. You can also request names and emails to build richer customer profiles and even add custom data fields tailored to your needs.
One Line of Code Chatbox Integration
Add your chatbox to your website by copying and pasting a single line of code. It works with all web apps and platforms, including Shopify, Wix, Squarespace, and WordPress—no complex setup required.
Fully Translatable UI for Your Audience
Easily translate your chatbox interface, ensuring customers can interact in their preferred language right from the start. Offer a multilingual experience that helps you connect with a global audience effortlessly.
Third Party Integrations Coming Soon
Easily translate your chatbox interface, ensuring customers can interact in their preferred language right from the start. Offer a multilingual experience that helps you connect with a global audience effortlessly.
Platform
Scalable, Flexible API and Analytics Driven
HelpJam offers a powerful, scalable platform designed to enhance your support operations. Integrate with APIs and webhooks, manage multiple projects under one account, assign roles for efficient team collaboration, and gain insights with advanced analytics to optimize your processes.
Start Free Trial
One Platform, Multiple Projects
Manage multiple projects within a single account, enabling you to deliver exceptional support while keeping operations organized and efficient.
Invite Team Members to Collaborate
Assign roles and permissions to your team members to ensure efficient collaboration and streamline your support operations.
Connect and Automate with APIs and Webhooks
Easily connect HelpJam with your favorite tools and services to streamline and automate your workflows using our robust and powerful API and webhooks.
Analyze, Track, and Optimize with Analytics
Leverage advanced analytics to understand your support operations and optimize your processes for better customer satisfaction.
Pricing that stays same when your business grows
Our pricing is designed to grow with you — no unexpected increases as your business scales. Focus on delivering exceptional support while enjoying predictable, transparent pricing.
Starter plan
Starter plan with essential features
$49
/month
Save 4 months with an annual plan
1 Workspace
5 Team Members
50GB Storage
1 Knowledge Base Language
Custom Domain
1M AI Credits
Public Page AI Answers
Help Desk AI Assistants
- Train PDF and Sitemap
- Webhooks
- Member Roles
- Zapier Integration (Coming Soon)
- 1:1 Onboarding Tour
- Private Knowledge Base
- AI Co-Pilot
- Create New Contact
- SMTP
- Request Access for Private Knowledge Bases
- SSO (Coming Soon)
- SLA
- Custom Migration Support
- Dedicated Account Manager
Growth plan
Most popular
Growth plan with advanced features
$99
/month
Save 4 months with an annual plan
3 Workspaces
10 Team Members
100GB Storage
5 Knowledge Base Languages
Custom Domain
3M AI Credits
Public Page AI Answers
Help Desk AI Assistants
Train PDF and Sitemap
Webhooks
Member Roles
Zapier Integration (Coming Soon)
1:1 Onboarding tour
Private Knowledge Base
AI Co-Pilot
Create New Contact
SMTP
- Request Access for Private Knowledge Bases
- SSO (Coming Soon)
- SLA
- Custom Migration Support
- Dedicated Account Manager
Business plan
Business plan for growing teams
$199
/month
Save 4 months with an annual plan
5 Workspaces
Unlimited Team Members
Unlimited Storage
Unlimited Knowledge Base Languages
Custom Domain
5M AI Credits
Public Page AI Answers
Help Desk AI Assistants
Train PDF and Sitemap
Webhooks
Member Roles
Zapier Integration (Coming Soon)
1:1 Onboarding tour
Private Knowledge Base
AI Co-Pilot
Create New Contact
SMTP
Request Access for Private Knowledge Bases
SSO (Coming Soon)
4 hours SLA
Custom Migration Support
Dedicated Account Manager
- 1 Workspace
- 1 Team Member
- 10GB Storage
- 1 Knowledge Base Language
- 100k AI Credits
Have Pricing Questions? Let's Talk!
Not sure if HelpJam fits your budget? Looking for a custom discount? Have specific pricing questions? Reach out to us, and we'll work together to find the right plan for your needs. We're here to help!
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