Unified Inbox, Powerful AI Features and Team Collaboration for Smarter Support
Deliver the Best Customer Support Experience with Advanced AI Features, Easy-to-Use Inbox and Powerful Collaboration Tools
AI Tools to Improve Your Workflow
Summarize conversations, generate replies, proofread, expand or shorten responses, and retrain your AI chatbot by extracting key points from each interaction. These tools are designed to enhance your customer support flow, with even more features on the way.
Unified Inbox & Team Collaboration
Connect with your customers in real-time, assign, label, and resolve conversations with ease, and use saved replies for quick, consistent responses across your team.
Track and Improve with Real-Time Analytics
Analyze conversations, resolutions, and response times to help your team stay proactive and responsive to customer needs.
Shared Inbox
Manage all customer inquiries in one place, assign conversations to team members, and collaborate to provide timely and effective support.
AI Generated Replies
Use AI-generated replies to respond to customer inquiries quickly and accurately, saving time and ensuring consistent responses.
AI Summarize Conversation
Summarize conversations to quickly understand the context and key points, enabling your team to provide more efficient support.
AI Learn from Conversations
Train your AI chatbot by extracting key points from each interaction, improving its accuracy and efficiency over time.
AI Proofread Messages
Use AI to proofread messages and correct grammar and spelling errors, ensuring that your responses are professional and error-free.
AI Expand or Shorten Responses
Use AI to expand or shorten responses to match the tone and length of the conversation, providing more personalized support.
Resolve Conversations
Mark conversations as resolved to keep track of completed inquiries and ensure that no customer inquiry goes unanswered.
Assign Conversations
Assign conversations to the right team member based on their expertise, availability, or workload to ensure a quick and accurate response.
Default Assignee
Automatically assign conversations to a specific team member based on the type of inquiry or the customer's account details.
Conversation Filters
Filter conversations by status, assignee, or tags to quickly find and prioritize inquiries that require immediate attention.
Conversation History
View the history of customer interactions, including previous conversations, resolutions, and notes, to provide more personalized support.
Recent Conversations
View and access recent conversations to understand the history of customer interactions and provide personalized support.
Rich Text Editor
Use a rich text editor to format messages, add links, images, and emojis, and create visually appealing and engaging responses.
Customers List
View the list of customers who have contacted your support team and send them messages before they reach out to you.
Proactive Support
Reach out to customers before they contact you to offer assistance, provide information, or resolve issues proactively.
Customer Details
View customer details, including contact and device information and previous interactions, to provide more personalized and effective support.
Customer Location
View customer location information on a map
Custom Attributes for Customers
Add custom attributes to customer profiles to store additional information that is relevant to your business and customer support process.
Conversation Ratings
Collect feedback from customers by allowing them to rate conversations and provide comments on the support they received.
Saved Replies
Create and save common responses to use as templates for quick and consistent replies to frequently asked questions.
Reference Articles
Search your knowledge base articles and route your customers to the right resources to provide self-service support and reduce response times.
Conversation Labels
Organize conversations by adding labels to categorize inquiries, track trends, and prioritize support tasks.
Conversation Notes
Add notes to conversations to provide context, share information with team members, and keep track of important details.
Analytics Dashboard
Track and analyze conversations, resolutions, and response times to identify trends, measure performance, and improve customer support.
Inbound Email Integration
Forward customer inquiries to a dedicated email address to automatically create conversations in your Help Desk Inbox.
SMTP Integration
Send email notifications to customers from your own domain to provide a seamless and professional support experience.
DKIM & SPF Support
Authenticate your email domain with DKIM and SPF to prevent email spoofing and ensure that your email notifications are delivered securely.
File Uploads
Securely upload files and attachments to conversations to share additional information, screenshots, or documents with customers.
Available Hours
Set your availability hours to automatically update your status and notify customers when your team is available to provide support.
Webhooks
Integrate with third-party applications to automate workflows, trigger actions, and send notifications based on events in your Help Desk Inbox.
REST API
Build custom integrations, import data, and automate tasks using the Help Desk Inbox REST API.
Realtime Conversation Translation Coming Soon
Automatically translate conversations in real-time to provide support in multiple languages and communicate with customers around the world.
Conversation Transcripts Coming Soon
Send conversation transcripts to customers to provide a record of the interaction and ensure that all details are captured and documented.
Round Robin Assignment Coming Soon
Automatically assign conversations to team members in a round-robin fashion to distribute work evenly and ensure that all inquiries are addressed promptly.
Workflow Actions Coming Soon
Create custom workflow actions to automate tasks, trigger events to manage conversations more efficiently, and improve response times.
Start using HelpJam as low as $49
and elevate your customer support today!
Choose the plan that fits your needs and budget. All plans come with a 14-day free trial, no credit card required.
Starter plan
Starter plan with essential features
/month
Save 4 months with an annual plan
1 Workspace
5 Team Members
All essential features
Custom Domain
1M AI Credits to get started with
Growth plan
Most popular
Growth plan with advanced features
/month
Save 4 months with an annual plan
3 Workspaces
10 Team Members
Advanced features with AI capabilities
Custom Domain
3M AI Credits
Public Page AI Answers
Help Desk AI Assistants
Business plan
Business plan for growing teams
/month
Save 4 months with an annual plan
5 Workspaces
Unlimited Team Members
All features available
Custom Domain
5M AI Credits
Public Page AI Answers
Help Desk AI Assistants
Dedicated Account Manager
Full Migration Support